FAQ
Frequently Asked Questions (FAQ)
Welcome to the Wild Camp FAQ page! Here you will find answers to some common questions regarding our outdoor gear and camping equipment.
1. What products does Wild Camp offer?
We offer a wide range of outdoor gear and camping equipment, including tents, sleeping bags, hiking gear, and more.
2. How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout.
3. What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA.
5. How long will it take to receive my order?
Orders typically arrive within 7 days after processing, depending on your location.
6. Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped.
7. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.
8. How can I return an item?
Please contact our customer support team at wild.camp@elysianez.com to initiate a return.
9. Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary.
10. Are there any customs fees for international orders?
Yes, international orders may be subject to customs fees and taxes upon arrival. These are the responsibility of the customer.
11. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible.
12. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately with details and photos of the damage.
13. Do you have a physical store location?
Currently, we operate online only. We do not have a physical storefront.
14. Can I get a discount for bulk orders?
Yes! For bulk order inquiries, please contact our customer support for possible discounts.
15. How can I contact customer support?
You can reach our customer support team via email at wild.camp@elysianez.com or by phone at +1 845-253-1163.
16. Do you have a warranty on your products?
Yes, we offer a warranty on many of our products. Please check the specific product details for warranty information.
17. Can I create an account on your website?
Yes, you can create an account during the checkout process or by visiting the "My Account" section on our website.
18. What if I forget my password?
You can reset your password by clicking on the "Forgot Password?" link on the login page.
19. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website.
20. How do I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.
Contact Information:
Email: wild.camp@elysianez.com
Address: 401 Rolling Oaks Dr, Thousand Oaks, CA 91361, USA
Phone: +1 845-253-1163